Introduction

Migrando - Your future employer that not only creates jobs, but rather a community in which each individual plays an important role. We are proud to be a law firm that is not only growing, but also cultivating a unique corporate culture characterized by team spirit, innovation and respect. Migrando is your solution provider for all questions related to the naturalization process in Germany. We have made it our mission to make the often complicated and lengthy process of Naturalization more efficient and customer-friendly. With our expertise at Immigration law, our legal competence and a strong team of numerous employees, we successfully accompany thousands of clients on their way to German citizenship. We are always on the lookout for new talents who enrich us and from whom we can learn something new.

We offer you

• We offer you the opportunity to help shape and build our company now
• We value a competitive salary
• We have great offices with individual workstations; a far cry from an open-plan office
• We organize legendary events with the entire team
• We are a family-friendly company and take care of your health
• We work in the heart of Cottbus with great VBB connections
• We focus on short communication and decision-making channels so that you can work productively
• We give you the technology and tools you need and look forward to learning from you
• We appreciate the opportunity to work both on-site and hybrid. Trust is good. Period.

Possible areas of responsibility

• Main contact person for customer concerns, fast and professional support via various channels
• Answering customer inquiries about naturalization services
• Provision of information about the services of Migrando
• Support in arranging and managing appointments
• Active and empathetic listening to customer feedback, understanding and addressing customer needs
• Accurate records of customer interactions, including complaints, resolutions and feedback
• Recognize patterns and trends in customer inquiries and suggest proactive measures to prevent recurring problems and improve customer satisfaction

Your profile

• Excellent communication skills and friendly customer service
• Ability to explain complex information in an understandable way
• Patience and empathy in customer service
• Ability to work effectively in a team-oriented environment
• Good organizational skills and the ability to manage multiple tasks simultaneously
• Experience in working with customer service software and CRM systems is an advantage
• Foreign language skills are a plus 

What's next?
Simply apply online, upload your CV and maybe we'll soon be having a coffee together in the office. Don't stress about certificates - just show us what you can do.